The Technical Support Specialist should be able to Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner. Provide support in the various systems management environments related to the ERP and MunicipalJustice application software and legacy applications, installed on Windows Operating System

Lead go to market strategies and planning including assistance with market sizing, segmentation, addressable market analysis, buyer personas, competitive analysis, differentiators, and helping to advise on the direction of product, marketing, and sales team plans to bring new products to market. This also involves developing a business case including financial modeling, s

Monitor departmental goals to ensure client satisfaction including staffing, volume, response times and quality of service. Provide feedback, training and coaching, both real time and in one on one settings to increase representative performance levels. Respond to escalated client issues and negotiate solutions based on client needs and company policies. Review product ch

Updates existing content that can be repurposed for use as product information, online help, training materials, e learning components, support content, proposals, policies/procedur es, and other knowledge assets. Works closely with the manager to plan and schedule projects and with other department staff to ensure consistent and accurate information. Produces content tha

Support the development, product, & implementation teams through the troubleshooting and solutioning of production software issues Enter data into trouble ticket system in an accurate and complete manner to document problems including diagnostic results and multiple product correlation as well as escalation and provide feedback for knowledge database Perform investigation

Responsible for the overall success of the project Responsible for driving the documentation and proactive communication of project goals, measures of success, plans, statuses, issues, and risks in a timely manner to team members, stakeholders, and senior management to assure strategic and program alignment and the timely resolution of issues, risks, and roadblocks Contri

Oversee the day to day activities of the support department to ensure the company and departmental standards for customer service are maintained. Responsible for overseeing the management of the department expenses. Develop and implement strategic initiatives (i.e. value added offerings to clients) to improve service excellence and maximize profitability. Develop and impl

Perform manual as well as scheduled/automated backups and restores of Production and non production databases. Utilize industry standard tools, cloud service provider native portals and features, and/or other third party client approved tools necessary to provide operations, maintenance, and migration support services. Ability to write database queries for MSSQL, Oracle,

Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner. Provide support in the various systems management environments related to the ERP and Municipal Justice application software and legacy applications, installed on Windows Operating Systems, using Microsoft SQL Databases. Provide first ti

Provides administrative support to the assigned office by performing routine and complex administrative tasks to ensure accuracy and efficiency in daily operations Returns customer calls as they relate to questions. (i.e. transactions, refunds, making deposits to inmate accounts, etc.) Returns customer email inquiries as they relate to confirmation of deposits, scheduled

Engineer and maintain systems that support core Cloud Infrastructure Services. Automate operational tasks and the gathering of service level indicators. Research complex technical problems, formulate recommendations, and build technically sound and scalable solutions, gather ROI details and advising Leadership. Interact with the DevOps and Engineering teams, on new projec

Act as a thought leader on migrating from SQL Server to other DB technologies Setup and optimize SQL Server standard and SQL AG Setup SQL AG to scale as multi tenant in the cloud Perform manual as well as scheduled/automated backups and restores of Production and non production databases. Utilize industry standard tools, cloud service provider native portals and features,

Systems Administrator The System Administrator position is responsible for provisioning, configuring, monitoring, and maintaining infrastructure.They will be responsible for both hardware and software maintenance, troubleshooting system related issues, and replacing legacy systems in an ever changing environment.It is important that applicants understand Linux and Windows

Supports project management (e.g. preparing reports, meeting materials, meeting coordination, event planning, etc.). Maintain customer files. Support financial month end close process. Make travel and accommodation arrangements. Provide support to various projects as requested. Interacts effectively with a diverse group of staff, clients, and customers. Handles confidenti

Strong technical accounting knowledge enabling in the engagement of review, determine, document, and justify the appropriate revenue recognition guidance ASC 606 with latest pronouncements ensuring the best possible revenue outcome for Tyler adhering to GAAP. Develop promote and maintain positive working relationships with other Tyler departments to enhance and support re